If you recently booked a tour, shuttle, or vacation package with Native's Way and haven't received your confirmation email, don't worry. In most cases, we can quickly locate your reservation and resend your confirmation.
Before Contacting Us
Please check the following:
- Verify that the email address entered during checkout is correct.
- Check your Spam, Junk, Promotions, or Clutter folders.
- Search your inbox for "Native's Way" or "confirmation."
- If someone else made the reservation on your behalf, confirm which email address was used during booking.
When Should I Contact Native's Way?
Booking confirmations are typically sent within a few minutes after your reservation is completed.
If you haven't received your confirmation after a reasonable amount of time, please contact our Reservations Team by phone or email. We're happy to help verify your booking and resend your confirmation.
Information to Have Ready
To help us locate your reservation as quickly as possible, please provide:
- The full name used when making the reservation
- Your tour, shuttle, or vacation package name
- Your scheduled travel date
- Your pickup hotel or meeting location (if applicable)
- Your booking confirmation number (if available)
- A screenshot of your completed booking or payment confirmation (if available)
What We'll Do
Once we locate your reservation, we'll:
- Confirm your booking details
- Resend your confirmation email
- Verify your pickup time and meeting location
- Answer any questions you may have before your trip