Some Native's Way tours require a minimum number of guests to operate. This helps us provide the best possible experience while maintaining safe and sustainable operations.
Why do some tours have a minimum?
Certain tours involve transportation, guides, park entrances, or other operating costs that require a minimum number of participants. If the minimum is not met, we may be unable to operate the tour as scheduled.
What happens if the minimum isn't met?
If your tour does not reach the required minimum number of guests, our Reservations Team will contact you as soon as possible. We will offer one or more of the following options:
- Reschedule your tour to another available date.
- Transfer your reservation to a similar tour.
- Upgrade to a private tour (additional charges may apply).
- Receive a full refund.
We always do our best to provide an alternative that works for your schedule.
When will I be notified?
We make every effort to confirm tours as early as possible and while it is extremely rare to cancel a booking due to the minimum not being met, it does happen at times. We usually will contact you 2-3 days before the tour. However, because reservations can continue to come in until shortly before departure, the final decision may not be made until the day before.
If your reservation is affected, we will contact you using the phone number and email address provided during booking and provide you with options.
Can I still book if the tour doesn't have enough people yet?
Yes! We encourage you to book your preferred date. Many tours reach their minimum number of guests closer to the departure date.
Frequently Asked Questions
How many passengers are required?
The minimum number of participants varies depending on the tour. If you have questions about a specific tour, please contact us before booking.
Will I automatically receive a refund if the tour is canceled?
Yes. If Native's Way cancels your tour because the minimum number of participants has not been met, you may choose a full refund instead of rescheduling or selecting another available tour.
Can I pay extra to guarantee the tour operates?
In many cases, yes. If available, we may offer the option to convert your reservation to a private tour. Please contact our Reservations Team for pricing and availability.
Need Help?
If you have questions about your reservation or would like to confirm the status of your tour, please contact our Reservations Team. We're happy to help you review your options before your travel date.