If you have a question about a charge from Native's Way, we're here to help. Most billing questions can be resolved quickly by reviewing your reservation details or contacting our Reservations Team.
I don't recognize a charge
If you see a charge from Native's Way that you don't recognize:
- Check your booking confirmation email to verify the reservation.
- Ask anyone traveling with you if they made the reservation using your payment method.
- Review the reservation date and amount, as they may differ from your travel date.
If you still cannot identify the charge, please contact us before disputing the transaction with your bank so we can investigate.
I was charged more than I expected
There are several reasons why the charged amount may differ from what you expected:
- You added optional upgrades or extras during booking.
- Your bank applied a foreign transaction or currency conversion fee.
- Multiple reservations were booked using the same payment method.
- Additional services were purchased after your original reservation.
Our team can review your reservation and explain any charges in detail.
I see more than one charge
Multiple charges may occur if:
- You booked more than one tour or service.
- A deposit and final payment were processed separately.
- An initial payment attempt was declined, followed by a successful payment.
- A temporary authorization hold appears in addition to the completed charge.
If you're unsure why multiple charges appear, contact us and we'll review your account.
What is a pending or authorization charge?
Some banks place a temporary authorization hold when your payment is processed. This is not an additional charge and typically disappears automatically once the transaction is finalized.
The time required for pending charges to clear depends on your bank or credit card provider.
I think I was charged twice
If you believe you were charged twice for the same reservation, please contact us with:
- The name used for the reservation
- Tour date
- The last four digits of the card used
- The amount(s) charged
- A screenshot of your bank statement, if available
We'll investigate and resolve any billing errors as quickly as possible.
How long do refunds take?
If a refund has been approved, processing times depend on your financial institution.
In most cases:
- Refunds are processed by Native's Way promptly after approval.
- Your bank or credit card provider may take 5–10 business days (or longer in some cases) to post the refund to your account.
You'll receive confirmation once your refund has been processed.
Before contacting your bank
If you have a question about a charge, we encourage you to contact Native's Way first. In many cases, we can quickly explain or resolve the issue.
Filing a chargeback with your bank may delay the resolution process and can temporarily suspend our ability to assist until the dispute is completed.
Frequently Asked Questions
Can I receive a copy of my receipt?
Yes. We can resend your booking confirmation and payment receipt at any time.
Why does the merchant name look different?
Depending on your payment method or booking platform, the merchant name that appears on your bank statement may differ slightly from "Native's Way."
What information should I provide when contacting support?
To help us investigate your billing question, please include:
- Full name used for the reservation
- Reservation or confirmation number (if available)
- Tour date
- Amount charged
- Date of the transaction
- Last four digits of the payment card
Need Assistance?
If you have any questions about a payment or charge, our Reservations Team is happy to review your reservation and explain any transactions. Contacting us directly is the fastest way to resolve most billing concerns.